Jeneece M Urban Chic Tote

All orders are shipped within 24 to 48 hours of placing the order using
DHL eCommerce, USPS, or ePacket depending on your location and the
fastest available service.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

1. What currency are the prices displayed in on the site?

All prices on our site are in USD (United States Dollars).

2. How do I place an order on your online store?

Placing an order on our online store is easy. Simply browse through our product catalog, select the items you wish to purchase, and add them to your cart.

Once you have finished shopping, proceed to the checkout page, where you will provide your shipping information and payment details. After confirming your order, you will receive an order confirmation email.

3. I just placed an order, when will it ship?

We strive to ship items as quickly as possible. Please allow 1-2 days for processing time before your order is shipped out. The average shipping times range from 7-18 days. Once your order has been shipped, you will receive a tracking number to track its progress. If you do not receive a tracking number within 3 business days, please contact us at Info@yourstylesite.com.

4. Can I return my order if I am not satisfied or if there is an issue?

We want you to be completely satisfied with your purchase. If for any reason you are not, you can return eligible items within 30 days of receiving them for a refund or exchange. Please refer to our Returns & Exchanges page on our website for detailed instructions and any specific conditions that may apply.

Kindly note that in the event your package is already in transit, it will be necessary to wait for its arrival and complete the return process before being eligible for a refund or exchange.

5. Can I cancel my order?

Yes, you can cancel your order without any penalty. However, please note that the cancellation must be made before the item is shipped. If the item has already been sent, please use our easy return system to initiate a refund.

6. I have entered an incorrect address, what should I do?

If you have entered an incorrect address, please reply to your order confirmation email and confirm the correct address. If you realize the mistake after confirming the order, please notify us via email at Info@yourstylesite.com within 24 hours. We will make the necessary changes to the address.

Please note that no refund will be given after 24 hours of submitting an incorrect address.

7. How long does shipping take?

Shipping times can vary since we ship globally from various fulfillment centers depending on your location. Generally, the estimated shipping time ranges from 7 to 18 business days. However, it is possible that you may receive your order earlier than expected.

8. I have a question that wasn't answered, can you help?

Of course! We are here to assist you. Please send us an email at Info@yourstylesite.com, and we will be more than happy to help. Please note that due to a high volume of emails, attaching your order number and clearly addressing the problem will ensure a prompt response. Thank you.